In the space of a few hours yesterday, I had a 2 or 3 emails each way conversation with a member of Dell's spare parts team. This culminated in a phone call from him to take my credit card details to pay for a couple of spare AC adaptors for my laptop - one for work and one for when "on the road". The email replies were prompt, helpful and concise. The bloke on the end of the phone was very easy to understand and was very helpful. To top it all off, 2 AC Adaptors, delivered to my door, is costing me a total of NZ$94.50, far far cheaper than even one on it's own would cost me from Acer or Sony. Thanks Dell, you continue to amaze me. I know this is how customer service should be, it shouldn't be a point for public praise, but these days such service is hard to find!
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